Marrone

Services

Short-term rental management and cleaning in Auckland.

The indoor lap pool in one of the Auckland CBD buildings we manage apartments in
Full Airbnb and holiday home management for Auckland property owners, turnover cleaning and linen, consulting for hosts who self-manage, and check-in videos for your guests. Every service is quoted for your property.

Airbnb Management

Full short-term rental management for Auckland property owners.

We take the work off your hands — listing optimisation, dynamic pricing, guest communication, check-ins, and on-call support. You own the property; we run the business.

  • Listing creation and photography coordination
  • Dynamic pricing to maximise nightly rates
  • 24/7 guest messaging across Airbnb, Booking.com, VRBO
  • Coordinated cleans and linen between stays
  • Maintenance triage and vendor management
  • Monthly owner statements

Pricing

Custom — based on your property and bookings volume.

Get a free rental appraisal

Airbnb Cleaning

Turnover cleaning and linen service built around guest stays.

Our cleaners are trained specifically for short-term rental turnovers — not a generic home clean. Hotel-standard linen, restocking of consumables, and a photo-checklist report after every clean.

  • Same-day turnovers between check-out and check-in
  • Fresh hotel linen and towels supplied
  • Restocking of toiletries, tea, coffee, and basics
  • Damage and low-stock reports with photos
  • Deep cleans and end-of-season refreshes

Pricing

Custom — based on your property and bookings volume.

Get a cleaning quote

Airbnb Consulting

One-off advice for hosts who want to self-manage.

Prefer to run things yourself? We'll audit your listing, pricing, and operations and hand you a plan you can implement. Ideal for new hosts or existing hosts whose bookings have stalled.

  • Listing + photo audit with rewritten copy
  • Pricing and availability strategy
  • Lockbox placement and self check-in setup
  • Laundry, linen, and cleaner operations
  • Auckland-specific regulatory and tax pointers
  • Follow-up review after 60 days

Pricing

Custom — based on your property and bookings volume.

Book a consulting session

Check-in & Tutorial Videos

Professional check-in and how-to videos for your guests.

Half of guest messages are the same handful of questions — how do I get in, where do I park, how does the heat pump work. We produce short, professional videos that answer them before they're asked, so your guests self-serve and your reviews mention how easy everything was.

  • Step-by-step arrival and self check-in walkthrough
  • Appliance how-tos (heat pump, washer, coffee, TV)
  • Parking, rubbish, and building-access guides
  • Wi-Fi, house rules, and local recommendations on screen
  • Hosted so you can drop the links straight into Airbnb
  • Reshoots when something in the property changes

Pricing

Custom — based on your property and bookings volume.

Get a video quote

Cleaning and linen

Airbnb cleaning in Auckland, built around guest stays.

A short-term rental turnover is not a normal house clean. Our cleaners work between check-out and check-in, supply fresh hotel linen and towels, restock toiletries, tea, coffee and basics, and finish every clean with a photo checklist. Damage or low stock is reported with photos, so nothing waits for the next guest to notice.

Cleaning is included in full management, and it is also available on its own for owners who run their own listing.

Get a cleaning quote

Consulting, in depth

The unglamorous details that decide whether hosting works.

Listings and pricing get the attention, but operations decide the reviews. These are the four areas where an hour of advice saves months of trial and error.

01

Lockbox locations & self check-in

Where a lockbox lives can make or break a guest's first five minutes. We scout your building and street for spots that are easy to describe over message, reachable at midnight with luggage in hand, out of sightlines that invite tampering, and compliant with your body corporate's rules. Then we set up the check-in instructions, photos, and backup plan so a lost guest never becomes a 2am phone call.

02

Laundry management

Linen is the silent margin-killer in short-term rentals. We help you choose between in-unit washing, commercial laundry partners, and hybrid setups — sized to your turnover volume. That includes par levels (how many full linen sets you actually need per bed), stain and replacement policies, and the handover rhythm between cleaner and laundry so a same-day turnover never gets stuck waiting on sheets.

03

Strategic partnerships

The best-run rentals lean on a small network: a responsive handyman, a reliable laundry, a locksmith who answers on weekends, and neighbouring hosts who cover each other's overflow. We introduce you to the trades and suppliers we already use across our own portfolio, and show you how to structure simple recurring arrangements so you get priority service without retainer costs.

04

Cleaner management

Finding a cleaner is easy; keeping turnovers consistent for two years is the hard part. We cover sourcing and vetting, per-property checklists with photo proof, fair per-clean pricing that survives busy weekends, backup coverage for sickness and holidays, and how to give feedback that improves quality without burning the relationship. If you'd rather manage it in an app, this plugs straight into Hostmaster.

Book a consulting session

Owner questions

Questions Auckland owners ask about short-term rental management.

What does full Airbnb management include?

Everything that keeps the property earning: creating the listing and coordinating photography, dynamic pricing, guest messaging across Airbnb, Booking.com and VRBO, check-ins, cleaning and linen between stays, maintenance triage and vendor management, and a monthly owner statement. You own the property; we run the day-to-day.

Which parts of Auckland do you manage?

Our current portfolio is in the Auckland CBD, and we work with owners in the CBD and central suburbs. If your property is further out, get in touch and we will tell you plainly whether we can look after it well.

Can my Auckland property be used as a short-term rental under council and body corporate rules?

It depends on the property, so check before you list. Many CBD apartments are unit-titled, and some body corporates restrict short stays or set conditions such as registering guests with building management. Auckland Council's rating of a property used for visitor accommodation can also depend on how many nights a year it is let. Confirm the current position with your body corporate, Auckland Council, your insurer and your accountant; we are happy to talk the questions through with you first. Read our Auckland short-term rental rules checklist

Who does the cleaning and supplies the linen?

Our cleaners are trained for short-term rental turnovers rather than general house cleans. Each turnover includes fresh hotel linen and towels, restocking of toiletries, tea, coffee and basics, and a photo checklist, with any damage or low stock reported with photos. Cleaning is also available on its own if you manage your own listing.

How do I see what my property is earning?

Every Marrone owner gets access to the owner portal, which shows live monthly revenue, occupancy and clean history for their property, taken from the same operations sheet we run the business on. You also receive a monthly statement showing every dollar in and out. Go to the owner portal

What if I want to keep managing the listing myself?

You can pick the parts you want help with: one-off consulting on your listing, pricing and operations, turnover cleaning, or check-in videos for your guests. Our free Hostmaster app also keeps your calendars, cleans and co-hosts in one place. See co-hosting and consulting for Auckland hosts

How much does it cost?

Every property is quoted individually, based on the property and how often it is likely to be booked. Ask for a free rental appraisal and we will reply within one business day with an earnings projection and a quote. Get a free rental appraisal

Not sure which one fits?

Tell us about your property and we’ll recommend the right mix. The rental appraisal is free and there’s no obligation.
Get a free rental appraisal